FOR ECOMMERCE STORES ALREADY SELLING
Your store grows.
Your inbox keeps up.
Riverz handles sales and support using your actual store data. Our engineers study your brand and build the workflows. You approve them.
Free. No commitment. Based on your store’s numbers.
Hi, where’s my order? I haven’t received anything.
Question answeredIs this available in size M?
SaleMy card was declined…
Follow-upI’d like to change the size.
Your approvalCONNECTED TO YOUR STORE. IN YOUR BRAND’S VOICE.
Shopify
Tiendanube
WooCommerceMercado LibreOPEN YOUR INBOX FOR A MOMENT
How many messages are still waiting?
It’s 11 pm. Someone asks about a size. Another customer wants to know where their order is. Your team signed off at 6. Riverz checks your store and replies, then hands over cases that need a decision.
Your store is still open. Customer care needs to keep up.WHAT IT DOES FOR YOUR BUSINESS
From the first message to a resolved order.
01 / CUSTOMER CARE
Handle the complaint before it becomes a dispute.
“Where’s my order?” deserves an answer, not three days of silence. Riverz checks the actual status, shares tracking and keeps the customer informed. Sensitive cases reach your team with context.
Protect your customer relationship and payment operations.
02 / CHAT SALES
Check stock. Build the cart. Send the payment link.
When someone asks about a product, Riverz checks actual stock and prepares the purchase in the same conversation. If payment fails, it offers an available alternative. If they leave, it follows up under the rules you approved.
Free audit03 / AVERAGE ORDER VALUE
They said yes. There’s room for a useful extra.
After closing a purchase, Riverz offers a product that makes sense for that order. In the same chat, using your catalog and the conditions you set.
Free audit04 / AD COMMENTS
Your ads keep running. Customer care does too.
Unanswered questions under an ad leave everyone wondering. Riverz handles questions and complaints in the comments, then moves to a private conversation when needed. Take care of the customers your ads bring in.
Free audit
THE DIFFERENCE IS BEHIND THE SCENES
Your AI workforce. Our engineers behind it.
You already have a store to run. Our job is to study your catalog, policies and brand voice. We build the workflows and review them with you before any message goes out.
Direct access to the engineers for changes and new workflows.Get my free auditYOUR IDEA, IN THE GROUP
Workflow ready for review
Connect your store
And the channels customers already use.
We build it
With your catalog, voice and policies.
You review and approve
Before a single customer gets a message.
YOU HAVE THE FINAL SAY
Every action gets the permission you choose.
Send a payment link, request approval for a discount or keep cancellations disabled. We define those rules with you. When information is missing, a person takes over.
IS IT A FIT?
If orders are growing, this is for you.
Not at 10 orders a day yet? Grow demand first. Riverz will make more sense when customer care starts falling behind.
- You sell 10 or more orders a day.
- You invest in ads every month.
- Customers contact you on more than one channel.
- You have a connectable store and recurring questions.
THE TEAM IS INCLUDED
One subscription. The team that makes it work.
If you’ve been quoted US$1,500 for a workflow, compare who maintains it too. Add up what you spend on customer care and the questions still left unresolved.
From$399/ month
- Engineers to build your workflows
- Direct access to request changes
- Maintenance for the agreed scope
- You approve before launch
AI and third-party usage billed separately. We review scope and cost with you before you start.
STRAIGHT ANSWERS
What’s on your mind.
What if it says something it shouldn’t?
We configure responses using your catalog and policies. You decide what runs, what needs approval and what stays off. Missing information and sensitive cases go to your team. We review and fix issues within the agreed scope.
I already use ManyChat, a CRM or WhatsApp Business. What changes?
The audit checks what your current setup handles and what still falls to a person: checking orders, preparing carts, recovering payments or handling support. Riverz adds those workflows and the team that builds and maintains them.
Do I need to learn how to set everything up?
No. Connect your store and channels, share your policies and review our work. The engineers handle setup. Launch timing depends on your connections and the scope we agree on.
Can I keep my WhatsApp number?
We review your number and available connection during onboarding. We use Meta’s official API. Your account remains yours and is subject to WhatsApp policies.
How much does it cost?
The audit and setup are free. We then define the plan based on volume and the agreed workflows, explaining AI and third-party usage costs before you start. You don’t need to subscribe to receive the audit.
What do I get in the audit?
We review complaints that could escalate, sales opportunities without follow-up and repeat-purchase opportunities in your customer base. You receive a diagnosis using verifiable data and priorities for your store.
START WITH YOUR STORE’S NUMBERS
The audit is on us. You decide what’s next.
Our team reviews your operation and shows where customer care is falling short. Using your data, not a generic proposal.
Complaints at risk of escalating
Which conversations need attention first.
Sales without follow-up
Questions, carts and payments left unresolved.
Opportunities in your customer base
Customers it makes sense to reach out to again.
I ordered a few days ago. How do I track delivery?
Hi! We’ve sent you a private message to check your order and share tracking.